You will be integral to the day-to-day IT operations of our clients. Your primary responsibilities will include supporting end-users IT needs, managing cloud services, and maintaining their infrastructure. While the role is predominantly during office hours 9am to 6 pm UK time Mon-Fri. occasional out-of-hours work may be required. Key Responsibilities: Log and resolve support tickets through our central helpdesk system. Taking calls and understanding client’s queries. Ensure all computers and network components (wired & wireless) are operational, secure, and correctly configured. Configure and manage VMS built in Microsoft Hyper-V. Set up and configure VPNS and remote access. Managing backups. Perform periodic system audits in line with group policies and procedures. Undertake additional duties as required to meet business needs, including mandatory training or tasks assigned by your Manager. About You To succeed in this role, you will need to be able to successfully demonstrate the following knowledge and skills: Knowledge, Technology, and Qualifications: Strong knowledge of Microsoft platform including understanding of Server 2019, 2022. Proficiency in Microsoft Office 365. Solid understanding of network infrastructure, TCP/IP, DNS, DHCP, VLAN, and Wi-Fi. Experience with a range of hardware and software, primarily within the Microsoft suite. Understanding of MS Active Directory. Good knowledge of information security. PowerShell skills are an advantage. Skills and Competencies: Excellent communication skills, both written and verbal. Highly analytical with the ability to quickly grasp new technology areas. Capable of balancing work and understanding across multiple divergent projects. Effective and quick problem-solving abilities. Collaborative and flexible approach. Proactive, inquisitive, and innovative thinker. Minimum MCSE understanding is required. Why Join Us? At Rapid IT Support you have the opportunity to grow and develop your career, as a member of our vibrant and innovative UK based team. In addition we offer: Competitive salary Paid annual leave Work 5 days a week UK time. If you are a proactive IT professional with a passion for technology and a commitment to excellence, we would love to hear from you. Apply now to join Rapid IT Support and help us continue to provide top-tier IT support to our clients. Schedule: Monday to Friday 9 AM – 6 PM Education: Bachelor Degree in IT (preferred but not required) MCSE (certification is preferred but understanding is required) Experience: Technical support: 2 years (required) MS Office 365 / Azure Administration: (Proffered)