You will be responsible for efficiently and politely resolving a variety of customer inquiries, ranging from billing queries to payment collections. We seek a dedicated professional who takes ownership of his/her accounts, resolves customer’s issues, addresses the core of each query, and delivers service that earns our customers' trust. We are looking for someone who: Must have excellent command on spoken English and can professionally comprehend and resolve customer issues. Effectively responds to inbound calls to investigate, process, and resolve customer’s inquiries promptly. Make calls to the customers to resolve customer’s concerns, and collect payments to support team and departmental objectives. Embraces teamwork and is willing to go the extra mile for his/her team's success. Works closely with cross-functional teams to ensure customer’s issues and complaints are addressed in accordance with company-wide compliance protocols and procedures. Perks and Benefits: Punctuality Bonus Commissions/Incentives Medical Allowance Fuel Allowance Leave Encashment UMMRAH MPS is an equal opportunity employer and does not discriminate based on race, religion, color, gender, age, or any other basis covered by applicable law.