We are currently seeking a qualified individual for the role of Enabler Customer Experience, based in Karachi. Join our team as a Customer Experience professional where you will be responsible for managing customer complaints and ensuring timely resolutions. What we expect from you:- Handling inquiries and requests related to orders, delivery, and warehouse via chat ensuring promptness and accuracy Updating tickets in the CRM system, ensuring accurate and detailed documentation of customer interactions Utilising the CRM system efficiently to track and manage customer interactions and resolutions Staying updated with product knowledge and customer service best practices Escalating complex issues to relevant stakeholders ensuring timely resolution Identifying recurring issues and suggesting improvements to processes or systems to prevent future occurrences Having a strong command of writing Qualification: Bachelor preferably in a related field Experience: 1-5 years of experience in Customer Experience/Customer Support. If you're ready to take on this exciting opportunity and contribute to the success of Weaves Corporation,